ACCESSIBLE CUSTOMER SERVICE PLAN


Accessible Customer Service Plan – Providing Goods and Services to People with Disabilities

 

Dieter’s Metal Fabricating Ltd. is committed to excellence in serving all customers including people with disabilities.

 

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

 

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

 

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Dieter’s Metal Fabricating Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time. The notice will be placed at the front reception area and at the shipping and receiving area.

 

Feedback Process

Customers who wish to provide feedback on the way Dieter’s Metal Fabricating Ltd. provides goods and services to people with disabilities can send us an email with the title “Disability Feedback”. All feedback will be directed to the Human Resources Department. Customers can expect to hear back in 5 working days. Complaints will be addressed according to our organization’s regular complaint management procedures.